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Privacy Policy

Last Updated: April 2, 2026
At In-Depth Coaching & Consulting, led by Dr. Ruth Pombi Chiraga, we recognize that privacy is a fundamental right. This Privacy Policy outlines our commitment to transparency and explains how we collect, process, and protect your personal data in compliance with the UK GDPR, the EU GDPR, and the Data Protection Act 2018.

1. Introduction & Data Controller

In-Depth Coaching & Consulting acts as the “Data Controller” for all information processed through this website. We ensure that your data is handled lawfully, fairly, and in a transparent manner.

2. The Types of Data We Collect

We collect specific categories of personal information to provide our high-level coaching and consultancy services:

  • Identity Data: Full name, job title, professional role, and organisation.
  • Contact Data: Personal or business email address, phone number, and LinkedIn profile URL.
  • Technical Data: IP address, browser type, time zone settings, and location data (via cookies).
  • Usage Data: Information about how you navigate our website.
  • Communication Data: Records of any correspondence via our “Book a Conversation” or contact forms.

3. How We Collect Your Data

  • Direct Interaction: Information you provide by filling in forms or communicating via email/phone.
  • Automated Technologies: As you interact with our site, we may automatically collect technical data using cookies and server logs.
  • Third Parties: We may receive data from professional platforms like LinkedIn or via referral partners.

4. Purpose & Legal Basis for Processing

We only process your data when we have a legal basis:

  • Contractual Necessity: To perform the coaching/consultancy contract we have with you.
  • Consent: When you explicitly agree to receive our newsletter or insights.
  • Legitimate Interests: For business administration and service improvement.
  • Legal Obligation: To comply with regulatory or tax requirements.

5. Hybrid Service Delivery & Tools

Our services are delivered via a hybrid model (In-person and Online). We use industry-standard platforms to facilitate this:

  • Video Conferencing: Zoom, Microsoft Teams, and Google Meet.
    Consultancy Tools: Collaborative platforms used during reflective practice or team sessions.
    Note: These platforms have their own encryption and privacy standards.

6. Data Retention Policy

We do not keep your data longer than necessary.

  • Enquiry Data: Kept for 12 months if no contract is signed.
  • Client Records: Kept for 6 years after the end of the professional relationship for legal, accounting, and insurance purposes.

7. Data Sharing & Third-Party Disclosure

We never sell your data. We only share information with:

  • Professional Supervisors: To maintain coaching standards (data is anonymized).
  • Service Providers: IT hosting, CRM systems, and email marketing tools.
  • Regulators: If required by law or to protect our legal rights.

8. International Data Transfers

Since we serve clients in the UK, Europe, and worldwide, your data may be stored on servers outside the UK (e.g., US-based cloud services). We ensure “Standard Contractual Clauses” (SCCs) are in place to maintain GDPR-level protection.

9. Security Measures

We employ robust security protocols:

  • Encryption: SSL/TLS encryption for data transmission.
  • Access Control: Only authorized personnel have access to sensitive client files.
  • Anonymization: Where possible, we remove identifying details from case studies or research.

10. Cookies & Tracking

We use cookies to enhance your experience. You can manage your preferences through your browser settings. Declining cookies may limit certain website functionalities.

11. Your Legal Rights (The VIP Rights)

Under GDPR, you have the following rights:

  • Right to Access: Request a copy of your data.
  • Right to Rectification: Correct inaccurate data.
  • Right to Erasure: “Right to be forgotten.”
  • Right to Object: Stop us from processing your data for marketing.
  • Right to Data Portability: Transfer your data to another provider.
  • Right to Withdraw Consent: At any time.

12. Children’s Privacy

Our services are designed for leaders and professionals. We do not knowingly collect data from individuals under the age of 18.

13. Marketing Communications

You will only receive marketing emails if you have opted-in. You can unsubscribe at any time using the “Unsubscribe” link in our emails.

14. Links to Other Websites

Our site may contain links to LinkedIn or professional bodies. We are not responsible for the privacy practices of external websites.

15. Professional Confidentiality

Beyond legal data protection, our coaching sessions are governed by the EMCC Code of Ethics, ensuring the highest level of professional confidentiality.

16. Complaints & Regulatory Authority

If you have concerns, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

17. Changes to This Policy

We update this policy periodically to reflect changes in law or our business practices. Please check this page regularly.

18. Contact Information

For any privacy-related enquiries Contact Us or send us email at ruth@indepthcoachingconsulting.com.

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